Privacy Policy

Information you provide directly:

• Full name, email address, and phone number when creating an account or placing an order
• Delivery addresses and billing information
• Payment details (processed securely by our payment gateway partners — we never store raw card data)
• Messages and communications when you contact our support team
• Product reviews and ratings you submit

Information collected automatically:

• IP address, browser type, and operating system
• Pages visited, time spent, and links clicked on our website
• Device identifiers and session data via cookies
• Referral source (how you found our website)

We use your information to:

• Process, confirm, and fulfill your orders and manage returns
• Send order confirmations, invoices, shipping tracking updates, and delivery notifications
• Provide customer support and respond to your inquiries
• Send promotional offers, newsletters, and product recommendations (only with your consent)
• Personalize your shopping experience and show relevant products
• Detect and prevent fraud, unauthorized access, and other illegal activities
• Comply with legal and regulatory requirements
• Improve our website, products, and services based on usage analytics

We do not sell or rent your personal information. We may share it with:

• Logistics and courier partners (e.g., Blue Dart, DTDC, Delhivery) solely to fulfill and deliver your orders
• Payment processors (Razorpay, PayU) to handle transactions securely under PCI-DSS compliance
• Cloud and hosting providers operating our website infrastructure
• Analytics providers (in anonymized/aggregated form only) to help us improve our services
• Legal or government authorities when required by law, court order, or to protect our rights

We require all third parties to:

• Maintain the confidentiality of your data
• Use your data only for the specific, agreed purpose
• Implement appropriate security measures

We use the following types of cookies:

• Essential cookies — Required for the website to function (e.g., shopping cart, login session)
• Preference cookies — Remember your settings and preferences
• Analytics cookies — Understand how visitors use our site (Google Analytics)
• Marketing cookies — Deliver relevant ads (only with your consent)

Your cookie choices:

• You can control and delete cookies through your browser settings at any time
• Disabling essential cookies may affect site functionality (cart, checkout)
• You may opt out of analytics tracking by installing the Google Analytics opt-out browser extension

We protect your data using:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive account information and passwords (bcrypt hashing)
• Regular security audits and vulnerability assessments
• Access controls — only authorized personnel can access customer data
• PCI-DSS compliant payment processing — we never store raw payment card data

Important note:

• No method of internet transmission is 100% secure. While we strive to use industry-standard protections, we cannot guarantee absolute security of data transmitted to our website.

Under applicable Indian data protection laws and the IT Act 2000, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request erasure of your personal data (subject to legal retention requirements)
• Portability — Receive your data in a structured, machine-readable format
• Opt-out — Unsubscribe from marketing communications at any time via link in emails
• Withdraw consent — For any processing based on consent, you may withdraw at any time